Terms and Conditions
Welcome to our Terms and Conditions of Sale and Delivery.
These Terms and Conditions apply to visitors (hereinafter referred to as "Customers”) to our product website (hereinafter referred to as "Website”). Please read these Terms and Conditions carefully before accessing and/or ordering any products from the Website. You are to be bound by these Terms and Conditions if you specifically agree to them at the time of submitting a purchase order in our Website.
You should print a copy of these Terms and Conditions for your future reference.
If you have any questions about this Website and/or these Terms and Conditions please contact our Customer Support through the information provided on the respective Contact us page.
І. Products and Prices
A description of the main characteristics and features of the products can be found on the product page of this Website.
Product prices listed on this Website are final and include all applicable taxes. Product prices could be changed without informing Customers before the action of ordering. Customers agree to pay the current price at the time of placing the order.
After placing your order you will receive an automated confirmation message on the E-mail address you have provided. Receiving the confirmation E-mail will mean that your order has been well accepted in our system and ready for delivery. Please respond to that E-mail if you would like to cancel your order and/or make any amendments regarding the order and/or the delivery. However, irrespectively of receiving the confirmation E-mail and as a part of our fraud prevention system, we reserve the right our call center representatives to call you after placing the order should they need to make any clarifications and/or get your confirmation of the delivery and/or details concerning the delivery of the products.
By placing an order through the Website and specifically agreeing on these Terms and Conditions, you warrant that you are legally capable of entering into binding contracts. Customers should provide a valid telephone number, E-mail and address and to pay the price of ordered products upon visit by the courier company to be able to accept them. Customers should not make false orders, give false reviews on products, and not provide other incorrect information.
III. Method of payment
All orders have to be paid Cash-On-Delivery to the courier company upon visit of the courier at the time of the delivery. Currently we do not accept credit/debit cards and/or any other means of electronic payments. In terms of data collection our Website does not collect any payment related information from the Customers.
Ordered products are shipped within 1-3 working days from receipt of the order. When the product is not available, we must inform you in that period mentioned on this page. We are not responsible for delays in orders caused by the courier company, by filling in incorrect delivery details (address, phone number) by the Customers, as well as by other force majeure.
V. Using the Website
We must strictly observe the Law on the protection of personal data provided to protect our customer information to deliver orders to the specified delivery address within the agreed period. We use a special encryption algorithm to protect the provided personal data. We keep the data in a special format that is mathematically proven to be undecryptable.
We may not deliver the ordered products when incorrect delivery details, such as wrong address and/or telephone number, are specified.
We are not responsible for the information specified by the manufacturer of the products.
Before initiating any of the warranty options above, please use the trouble-shooting tips that come together with your product User Guide.
VI. Returns and Refund
Returns are accepted after contacting us. You have 14 days to change your mind from the day after you receive your order and return the products for a full money refund, meeting the requirements according to the law.
If for whatever reason you do not want your item within 14 days of receiving it, you may contact our Customer Support for a return and a full refund. Kindly note that in such cases the return shipping fee is the Customers responsibility and is non-refundable.
In order to qualify for a return and refund Customers must do the following:
- Products MUST be returned in their original packaging, unused and unopened.
- A proof of payment /receipt from the courier/ must be provided.
- Product returns must be via one of our approved shipping methods; our Customer Support can provide you with further details.
- Customers must pay the shipping fees for returning the products.
- Refunds are possible only via wire transfers. Customers need to send us their full bank details (Names, Bank account number, SWIFT, Bank name) in order for us to initiate the refund transfer.
This Website will take all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.
For complaints relating to orders placed through the Website please email our Customer Support through the information provided on the respective Contact us page. To assist us in dealing with your complaint as quickly as possible, please detail all aspects of the complaint, your order number and your contact details.
VIII. Changes in the Terms and Conditions
We reserve the right to make changes in the Terms and Conditions at any time, while the general conditions that the client agrees with during placing the order are remaining valid. Please keep an eye on the Terms and Conditions for changes.
The Website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.